After-sales

After-sale service

One year quality assurance:
Guarantee repair：

Within one year from the date of purchase,(Main accessories such as gift machine mainboard & claw guarantee repair for 3 years),Under normal operation, the main components of the machine, display, etc.(Except the vulnerable parts), Non-human caused by the performance of the failure, without dismantling repair, with the order form number and purchase records contact the customer service to warranty.

Lifelong maintenance:

maintenance：From Wakee official channels to buy the machine, you can enjoy the lifelong of after-sales consulting and maintenance services, If you need to replace parts, only charge the cost of the parts cost.

100% genuine:

Wakee is a manufacturer of direct selling.

100% genuine guarantee 100% trust the best after-sales service.

Receiving and sign in:

sign in：The machines has been strictly tested before the delivery. In the process of transportation if the item has a little scratch collision is sometimes unavoidable, when you sign the machines in logistics company, be sure to personally check the spot acceptance. In the process of transportation, if because the logistics company is not careful to cause damage to the shell by the loading and unloading, please refuse to sign but take photos and contact with the customer service to solve the consultation, request logistics company compensation.For electronic products in the process of transportation, in use process may appear a little problem, but you just need to debug a little bit , this does not belong to quality problems, as required after installation and debugging still cannot use, we can mail related accessories for you and please contact us in time.

About sales return:

Due to the special nature of the product, there is a small friction in transit sometimes. So it is not support the return if it does not affect the normal use. Because the freight is very high, and the machine is likely to be damaged after repeat transportation. So when machines be sold, we only responsible for after sales, excluding return, please choose carefully before buying.